Something not working? Start here.

I paid, but the app still shows the free limits

Open Settings → Plan → See plans, then tap “Restore purchases” at the bottom. That re-reads your Apple Account and re-applies whatever you own. It is also what to use on a new phone.

How do I cancel?

Cancelling runs through Apple, not through us: open iOS Settings, tap your name at the top, tap Subscriptions, choose TAMTAE, then Cancel Subscription. You keep access until the period you already paid for runs out.

How do I get a refund?

Apple handles every refund for App Store purchases — we are not able to issue one. Go to reportaproblem.apple.com, sign in, find TAMTAE, and choose “Request a refund”.

How do I switch between TAMTAE and TAMTAE Plus?

Settings → Plan → Manage plan, and pick the other tier. Apple prorates the change.

I forgot my password

On the sign-in screen (Settings → Account → Manage account) tap “Forgot your password?”. We email you a six-digit code rather than a magic link — type the code, then set a new password.

I want to change my password

Settings → Account → Manage account → Change password, while signed in.

I have been using it without an account — will I lose everything?

No. TAMTAE signs you in anonymously on first launch, so your sessions already sync and survive. Adding an email (Settings → Account → “Add email to keep your data”) attaches that existing history to an address so you can reach it from another phone.

The code never arrived

Check spam first. If it still has not arrived after a few minutes, email us and we will sort it out by hand.

Delete my sessions but keep my account

Settings → Data → Delete all data. That removes every saved session, on the device and on our server. It cannot be undone.

Delete my account entirely

Settings → Account → Manage account → Delete account. That removes the account itself along with your profile and every session. Deleting an account does not cancel a subscription — cancel that through Apple as above, or it keeps renewing.

Get my history out of the app

The Therapist Report (part of TAMTAE Plus) exports a PDF of a date range you choose, through the normal iOS share sheet, so you can save or send it anywhere.

Voice input is not transcribing

TAMTAE needs microphone and speech-recognition permission — check iOS Settings → TAMTAE. Transcription runs on your device where your device supports it, so an older phone may fall back to a server. Writing instead of talking always works.

A reflection would not generate

That needs a network connection. Your entry is always saved first, so nothing is lost — reopen it from “Where you’ve been” later and tap “Reflect on this”.

I want to turn off the check-in notification

Settings → Check-in → Next-day check-in. There is only ever one, the day after a session, and turning it off stops it entirely.

The widget is blank or stale

iOS caches widget renders aggressively. Open the app once, then remove the widget and add it back.